Cleaning FAQ

 
 

A Few Cleaning Services Questions? 

Discover a few answers for confidence before, during and after your cleaning 

We want to learn more about you and your preferences - it’s your space after all. But first, you might have some questions you’d like answered. Below are some of the most common questions the club community has, so you can already feel welcomed to Clean Club Calgary.

How does the Clean Club Calgary crew access my home or commercial space? 

The most efficient way to allow us into your home is by giving us a key (and entry code as necessary). Don’t worry! Your keys are coded and secured in our office when not in use for your cleaning. Alternate methods of access can be arranged if you are not comfortable with this, but please note that you will be charged a cancellation fee if our crew isn’t able to access your space at the time of appointment. 

Is Clean Club Calgary fully insured? 

Your safety and security are important! Our company has full liability coverage and we run regular background checks on all of our staff. We are also covered by WCB for your complete protection. 

How do I get ready for your visit?

Your time is important, so don’t feel like you have to do anything before we visit. This even includes vacuuming or dusting ahead of time (trust us - you don’t need to do this. We won’t judge).  However, we do recommend picking up loose items and tidying general clutter, but if you don’t have time, that’s absolutely fine!

What kind of cleaning products and equipment do you use? 

Your health matters, which is why we bring only quality cleaning supplies along with us. If you require unique products for your home, such as stainless steel cleaner or special flooring products, please provide these and allow our cleaning manager to approve your products before your first clean. 

For vacuums, we are happy to use your personal vacuum cleaner, particularly if it’s an in-home line, but if you don’t have your own we’ll have one at the ready. 

Something came up! Can I change my appointment? 

Life happens. After all, we’re here to make yours better, so we know that life happens. If your appointment no longer works with your schedule, all we ask is that you provide us 48 hours notice, to allow us time to make changes to our staff and schedules. If you need to cancel with less than 48 hours notice, you will be charged a cancellation fee of $50. If less than 24 hours notice is provided, the full cost of the scheduled cleaning will charged. 

My next cleaning is scheduled on a holiday. Will you reschedule? 

Of course! We never want you to go without your scheduled cleaning. A Club member will notify you the week prior to your cleaning with an alternate date, and your regular cleanings will resume after the holiday.

What happens if something gets broken or damaged during a cleaning? 

We clean beyond the surface, which means that we touch virtually every item in your home (with your permission, of course). As a result, accidents can sometimes happen. If anything is broken or damaged during a house cleaning, a team member will leave a note and report the incident to the Clean Club Calgary head office, where we then repair or replace your item. 

All we ask is that you please make sure all items are securely placed within your home or office before a visit. That said, if there is an item you wish to not have cleaned, please indicate this. We find “DO NOT CLEAN” notes very helpful.

What happens if I’m not happy with the cleaning?  

Service issues are rare. Your quality of life starts with a quality clean, which is why a senior member of the Clean Club Calgary crew conducts random check-ins at residential and commercial cleanings to ensure a high-quality of work. Should we ever fail to meet your expectations, please contact our office within 24 hours and we will be sure to return to your home and attend to any areas of concern. 

Where can I give feedback?

Our job isn’t done if you aren’t satisfied or don’t trust us! We are always striving to improve your quality of life and are eager to hear how we can be better. If you ever have any suggestions, questions, or concerns, please let us know. Your opinion is important to us. 

 

Still have questions? Let’s talk about how we can fit cleaning into your lifestyle! 

Contact Clean Club Calgary